Our Vision

We understand the disconnect and expectations customer have on the ever changing consumerization of IT and need for cloud services, this pressure is felt by internal IT departments within the public & private sector. They have to cope with the increasing demands for services and risk of decreasing user satisfaction levels. The new customer is DIGITAL ON and expects a similar service from their working and business environments that is comparable to their consumer grade cloud and mobile applications.

How can we help?

We have a wealth of expertise in delivering high quality, modern apps and services that can help to close this perception and growing service delivery gap.

We recognise the challenges that the Public Sector & Business IT services have in providing user- friendly technologies to their employees and customers, whilst also managing a large and increasing number of line-of-business legacy systems.

Our approach is built making the digital experience of accessing services as seamless and intuitive for users as the apps they use on a daily basis.

Reuse, recycle, innovate!

We always recommend that our clients take the technology solutions that are already in place and incorporate rich analytics. This instantly delivers real data on how applications are actually being used within the business.

Dashboards and in-app analytics make it possible to show exactly how users are engaging with a product and can inform decisions on how to improve business processes, and where to place bets on new innovations and not the other way round. Technology is only the enabler, business process transformation drives change!

We believe that IT services needs to evolve from being a central provider of all things tech, to an innovation partner, an enabler, a broker of best-of-breed capabilities across the business. This is where GEMSTONE can add value with our breadth of sector and technology experience.

We have helped our clients build modern, robust APIs, which enable developers - both internally and externally – to create innovative solutions on top of the existing enterprise systems. We are also champions of the Agile and Lean development methodologies.

Software development

We design and build software for business that is Digital ON and aligned to a cloud first strategy.

Bespoke build

At a high level, organisations have a huge amount of overlap in the services they provide and should therefore be able to procure “one size fits all” solutions. However, our experience of various sectors has taught us how subtle and fine grained differences can present huge problems for this kind of approach, often resulting in compromised service for the users. Our focus is always on delivering the best possible experience to both the end users and the system administrators, our bespoke software solutions ensure a perfect fit.

App development

Whether you already have an idea for a mobile or web app or you would simply like some advice, our team of experts are here to help you. We put a great deal of effort into understanding what our clients really want and need and focusing on key goals and objectives. Through this process we transform a great idea into a fully functional app following a defined methodology.

Our methodology & services

• Specification documentation • Wire-frame and User Journey Analysis • User Interface Design • User Experience • App Branding • App development & submission • Go–to -Market strategies

Consultancy

Before we can deliver a solution we need to understand the problem. Our consultancy team all share one key skill - the ability to listen. Through open dialogue and re-imagining the art of the possible we enable our customers to do “more with less”. By focusing on what is possible within the boundaries of existing systems and infrastructure rather than wholesale system replacements. Our approach looks for new ways of delivering modern, digital, customer-focused services.

Business Process Automation

By taking advantage of the cloud, organisations can rapidly and cost effectively implement new services and expand existing offerings. This can be done by connecting public and private data sources, enabling cross-departmental collaboration and gaining the agility needed to do more with less. Our clients are able to drive far greater efficiencies from their existing service offerings, with minimal investment in costly, on-premises IT infrastructure by tapping into unlimited storage and processing resources on a pay-as-you-go cloud model.

Digital Transformation Strategy

Our Digital Transformation Workshops are designed to bring a fresh approach to the problems of delivering cloud services, aligning to market pressures and reducing annual IT spend. By focusing on what is possible within the boundaries of existing systems and infrastructure rather than wholesale system replacement, the workshop looks for new ways of delivering modern, digital, customer-focused services.

Customer Engagement

Our solutions are aimed at helping the businesses we serve create stronger communities with better access to services and increased customer participation and satisfaction. We look to simplify access to information and services with a modern interface and to leverage secure access, to enable a “one-stop,” personalised experience for accessing information and services. Our approach is manifested in making the digital experience of accessing services as seamless and intuitive for users as the apps they use on a daily basis.

Big Data

Data is big... It will be the most powerful tool online in the next generation.

Data is the tool that is shifting our relationship with business, brands and information itself. Yet the internet is a tough place to navigate through with all of our data and that of our customers piling up around us like. We at GEMSTONE are able to make sense of the data and provide solutions and strategies to implement across the business.